Commerce Bank Account Manager I - Commercial Card in Kansas City, Missouri
23366 Account Manager I - Commercial Card (Open)
Location: 811 Main St, Kansas City, Missouri 64105
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!The Account Manager I works directly with commercial card clients to provide oversight and support of AP card programs and Purchasing card programs that spend a targeted $3 million or less per year. As these accounts are under contract, contract management, negotiation and pricing becomes a critical aspect of account retention and profitability. The focus of this role is on building relationships, strategic growth of existing card programs, operational quality, problem resolution, productivity, and customer satisfaction. The Account Manager I must have strong oral and written communication skills, project management focus, be detail oriented, and able to maintain an ongoing ability to successfully prioritize and multi-task when faced with a large portfolio of business. Primary activities of this role includes, but is not limited to:- Program expansion- Credit extention and credit limit management- Vendor management - receive and format new vendor lists, generate and disperse weekly enrollment reports, log management, file failures, vendor issue resolution- Software additions and changes- Training - ongoing client training and and product navigation assistance - Salesforce - data entry, validation, uploading of proper documentation, revenue share validation and reporting- Documentation changes including contract renewals, resolutions and delegation updates- Billing and reconciliation issues- Company / program restructure- Annual credit review and financial statement collection- Communication - ensure all internal teams, including commercial bankers, are aware of client activities, needs and current project status- RFP - assist in the completion of responses for current clients in assigned portfolio- Cross selling - responsible for identifying cross selling opportunities and referrals, i.e. merchant referrals, HSF referrals, AP Automation, Supply Chain FinancingThis role may require some travel to conduct in person client meetings.Work Hours: Monday-Friday (8:00am-5:00pm); 10% travel requiredEducation/Experience Requirements• Bachelor degree or equivalent experience in related field• 2 Years experience (i.e., Microsoft Word, Excel and PowerPoint)• 2 Years business to business or support experience• Excellent oral and written communication skills• Superior presentation skills• Strong organizational and interpersonal skills• Professional demeanor and appearance• Proven Customer Service skills• Maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements.Preferred Qualifications• PC exposure and experience in MS Office • Previous accounting, marketing or software sales experience• General knowledge of commercial or consumer credit**For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.
Full timeJoin our winning team.
If you’re looking for something more than just another job, we’re looking for you. We’re searching for people with a make-it-happen attitude who also want to make a difference. At Commerce Bank, we take the time to really get to know our customers. Then we work together to help them achieve their goals. It’s a great feeling. We are committed to always bringing our best, which means we are constantly looking for the best to join us. Does that sound like you?
Our policy is to provide equal opportunity to all qualified candidates and employees without regard to gender, race or ethnic background, age, religion, sexual orientation, national origin, marital status, veteran status, disability or any other non-job related factors. We are committed to maintaining a drug- and alcohol-free workplace and candidates will be required to perform a pre-employment drug screen.