Hy-Vee Food Stores Club Room Manager - Full Time in Olathe, Kansas
Job Title: Club Room Manager FLSA: Non-Exempt
Department: Grocery Revision Date: 03/2012
Provides prompt, efficient and friendly customer service. Plan, organize and implement Club Room events, including room setup, decorations, technology, and special requests.
Accountable and Reports to: Store Director; Assistant Store Director; Managers GM, Perishables, and Store Operations; Assistant Managers GM, Perishables, and Store Operations; Assistant Managers, Catering Manager
Direct Reports: Catering Employees
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
· escorting them to the products they're looking for
· securing products that are out of reach
· loading or unloading heavy items
· making note of and passing along customer suggestions or requests
· performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Communicates with Club Room customers, scheduling, planning, organizing and ordering caterings for all events.
Set up, decorate, coordinate technology and clean up all catered events.
Participate on store planning committee to plan events such as Springtime party, Veteran's Day and other employee events.
Ensures the proper amount of staff in the catering department to handle customer needs.
Handles and satisfies customer issues.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities, and allocates personnel.
Education and Experience:
High School or equivalent experience, Sanitation (Food Safety) course encouraged. Over one year of similar or related experience.
Ÿ Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Ÿ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Ÿ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
This position is frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment. There is daily exposure to cleaning chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Cash register, Telexon ordering machine, C.A.R.S. system, Computers (Microsoft, N.T.), Fax machine, Telephone, Copier, Calculator, Utensils, delivery van Hobart machine, stoves, grills, toasters, refrigerated food case, hot case, cold case, thermometers, ice machine, coffee maker, scales, and pop machine.
Has daily contact with customers, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Has access to confidential information including gross percentage/sales and employee wages.